Terms & Conditions

1. Important notice — read carefully before using this site

These Terms & Conditions ("Terms," "Agreement") form a binding legal contract between you ("you," "your," "User," or "Visitor") and Pasadena Clinical Group, a California professional corporation, including its parent companies, subsidiaries, affiliates, successors, and assigns (collectively, "PCG," "we," "us," or "our"), governing your access to and use of the website located at anger-therapy-now.com, every subdomain, mobile-optimized version, application, embedded widget, contact form, online intake portal, payment portal, scheduler, blog, RSS feed, email newsletter, and any related digital property operated by PCG (collectively, the "Site").

By accessing, browsing, viewing, downloading, transmitting to, submitting to, or otherwise interacting with the Site in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, the Cookie Policy, the Notice of Privacy Practices, the Accessibility Statement, and every other policy referenced on the Site, all of which are incorporated by reference. If you do not agree to any portion of these Terms, you must immediately cease using the Site and you have no license to access it.

These Terms contain, among other important provisions, a mandatory pre-suit mediation requirement, a mandatory final-and-binding arbitration agreement, a class-action and representative-action waiver, a jury-trial waiver, a one-year shortened limitations period, a forum-selection clause, a choice-of-law clause, a limitation of damages, broad disclaimers of warranties, and a broad indemnification obligation. These provisions affect your legal rights and remedies. Please read sections 16 through 27 carefully.

2. Information-only purpose — not medical, psychological, legal, or professional advice

The Site is provided for general informational, educational, and marketing purposes only. The Site exists to describe the services PCG offers, to provide general consumer-health information about anger, emotional regulation, and related concerns, to facilitate appointment requests, and to communicate practice policies. Nothing on the Site is intended to be, and nothing on the Site should be construed as, medical advice, psychological advice, mental-health advice, psychiatric advice, behavioral-health advice, diagnosis, treatment recommendation, prescription, clinical opinion, professional opinion, legal advice, financial advice, tax advice, insurance advice, or any other form of professional advice.

The Site is not a substitute for, and must not be used in place of, an evaluation, consultation, diagnosis, or treatment by a qualified, licensed mental-health professional, physician, attorney, accountant, or other professional. Self-diagnosis is dangerous. Symptoms of distress can have many causes, and only a licensed clinician — after a comprehensive in-person or telehealth evaluation, review of relevant history, and exercise of independent professional judgment — can responsibly evaluate your concerns and recommend a course of action. You shall not use the Site, or any information, screener, checklist, blog post, FAQ, glossary, infographic, video, audio file, or downloadable resource available on or through the Site, to diagnose yourself or anyone else; to determine whether you or anyone else has a particular mental-health condition, disorder, or diagnosis; to determine whether to begin, modify, postpone, or discontinue any course of treatment; or to make any decision affecting your health, safety, finances, employment, or legal rights. Always consult a qualified, licensed professional with any questions you may have regarding any condition. Never disregard professional advice or delay seeking it because of something you read, viewed, or heard on the Site. If you act or fail to act on the basis of information on the Site, you do so entirely at your own risk.

The information on the Site is general in nature, may be incomplete, may not reflect the most current research, may not apply to your specific circumstances, and may be modified, replaced, or removed at any time without notice. Statistical references, descriptions of conditions, references to clinical modalities (such as cognitive-behavioral therapy, dialectical behavior therapy, acceptance and commitment therapy, schema therapy, or any other framework), and any quotations or summaries of research literature are illustrative and educational, not prescriptive.

Outcomes of psychotherapy vary by individual. Nothing on the Site constitutes a guarantee, warranty, promise, or representation of any particular outcome, result, improvement, recovery, or effect from any service, modality, or referral discussed on the Site or rendered by PCG. Testimonials, case examples, and de-identified vignettes (when used) are not predictive of your experience.

3. Crisis disclaimer — the Site is not for emergencies

The Site is not a crisis service, emergency service, suicide-prevention hotline, or any other form of emergency response. Submissions through the contact form, intake form, email, voicemail, fax, scheduler, or any other channel on the Site are not monitored continuously and may not be reviewed for hours, days, or longer. Do not use any feature of the Site to communicate an emergency, an imminent risk of harm to self or others, an active suicidal crisis, an active homicidal ideation, an active medical emergency, an active mental-health emergency, an instance of abuse, or any other time-sensitive situation.

If you or someone you know is in danger, experiencing a psychiatric emergency, considering suicide or self-harm, considering harming another person, or experiencing a medical emergency, call or text 988 (Suicide & Crisis Lifeline), call 911, go to the nearest emergency room, or contact a county Psychiatric Emergency Team (PET). PCG is an outpatient practice and does not provide 24/7, mobile, residential, hospitalization, or other emergency services.

4. No clinician-patient relationship; no establishment of care

Mere use of the Site, viewing of any page, completion of any contact form or intake-interest form, request for an appointment, transmission of any communication to PCG via the Site, downloading of any document, or any other interaction with the Site does not create a clinician-patient relationship, therapist-client relationship, fiduciary relationship, agency relationship, employment relationship, or any other professional relationship between you and PCG, between you and any individual clinician affiliated with PCG, or between you and any contractor, employee, supervisor, supervisee, intern, trainee, postdoctoral fellow, volunteer, agent, business associate, or other personnel of PCG (collectively, "PCG Personnel").

A clinician-patient relationship is created only after (a) PCG accepts you for care following intake screening, (b) you and PCG execute the applicable written informed consent and treatment agreement, (c) you furnish all required information and identification, and (d) you attend and pay for an initial clinical session, in that order. Until each of these conditions is satisfied, PCG owes you no clinical duty of care of any kind, and you must not rely on any communication, scheduling correspondence, or general information provided through the Site as care, advice, or assurance of care.

5. Eligibility; geographic scope

The Site is intended for use by adults 18 years of age or older located in the United States. By using the Site, you represent and warrant that (a) you are at least 18 years old, (b) you have the legal capacity to enter into a binding contract under the laws of the jurisdiction in which you reside, (c) you are not barred from using the Site under any applicable law, (d) you are using the Site solely for lawful purposes consistent with these Terms, and (e) the information you provide through the Site is true, accurate, current, and complete. Clinical services rendered by PCG are limited to individuals physically located within the State of California at the time services are provided. Nothing on the Site constitutes an offer to render services in any jurisdiction in which PCG and its clinicians are not licensed.

6. License to use the Site; restrictions

Subject to your continuous compliance with these Terms, PCG grants you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site solely for your own personal, non-commercial, informational purposes and, where applicable, to inquire about PCG's services. PCG and its licensors retain all right, title, and interest in and to the Site and all associated intellectual property. No other rights are granted by implication, estoppel, or otherwise. You shall not, and shall not permit any third party to:

• copy, reproduce, republish, upload, post, transmit, distribute, sell, license, lease, rent, sublicense, syndicate, or otherwise exploit any portion of the Site or its content for any purpose other than as expressly permitted herein;
• create derivative works of, modify, translate, adapt, decompile, disassemble, reverse engineer, or attempt to derive the source code of any software made available on or through the Site;
• use any robot, spider, scraper, crawler, data-mining tool, large-language-model training pipeline, retrieval-augmented-generation pipeline, or other automated means to access, monitor, or copy any part of the Site, except for general-purpose search-engine crawlers operating in compliance with our robots.txt file and without circumventing any technical measures;
• frame, mirror, deep-link, or in-line link the Site or any portion thereof, or remove, obscure, or alter any proprietary notices on the Site;
• interfere with, disrupt, probe, scan, test the vulnerability of, or attempt to gain unauthorized access to the Site, any associated system or network, or any account on the Site;
• introduce any virus, worm, Trojan horse, ransomware, spyware, malware, or other harmful, malicious, or technologically destructive code;
• use the Site to send unsolicited commercial communications, "spam," chain letters, or any communication that violates the Telephone Consumer Protection Act, CAN-SPAM Act, California Consumer Privacy Act, or any other applicable law;
• impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity, or submit information that is false, misleading, defamatory, libelous, obscene, harassing, threatening, or otherwise unlawful;
• use the Site for any commercial purpose, including offering competing services or harvesting clinician contact information for solicitation;
• use the Site to develop, train, fine-tune, evaluate, or augment any artificial-intelligence model, dataset, embedding, or machine-learning system, except with our prior express written consent.

7. Intellectual property

All content on the Site, including but not limited to text, copy, articles, blog posts, FAQs, glossaries, photographs, illustrations, icons, logos, taglines, marks, audio, video, design elements, layouts, color palettes, typography choices, code, scripts, structures, and the selection, coordination, and arrangement thereof (collectively, "Content"), is owned by PCG or its licensors and is protected by United States and international copyright, trademark, trade-dress, patent, and other intellectual-property laws. "Pasadena Clinical Group," the PCG mark, "anger-therapy-now," and any associated logos and slogans are trademarks of PCG. All rights not expressly granted are reserved.

If you believe that material on the Site infringes a copyright you own, you may submit a notice of infringement under the Digital Millennium Copyright Act (17 U.S.C. §512) to our designated agent at office@pasadenaclinicalgroup.com. We will respond consistent with the DMCA's safe-harbor procedures.

8. User submissions

The Site offers contact, intake-inquiry, application, scheduling, and similar forms ("User Submissions"). Except for Protected Health Information (PHI) collected in the course of clinical care (which is governed by HIPAA, the California Confidentiality of Medical Information Act ("CMIA"), and our Notice of Privacy Practices), do not submit confidential, sensitive, or proprietary information through any unsecured channel of the Site (including email or general contact forms). Information submitted through general contact channels is not encrypted in a clinically secure manner and may be reviewed by non-clinical staff for routing and operations.

You represent and warrant that each User Submission is yours to provide, is accurate to the best of your knowledge, does not infringe any third-party rights, and does not contain unlawful content. You grant PCG a worldwide, royalty-free, fully paid-up, sublicensable, transferable license to use, store, transmit, copy, and process User Submissions for the purposes of operating the Site, responding to your inquiry, providing services, complying with law, defending claims, and improving operations.

9. Communications consent (TCPA, CAN-SPAM, California laws)

By providing your telephone number, mobile number, or email address through the Site, you expressly consent to receive calls (including pre-recorded or autodialed calls), text messages (SMS/MMS), and emails from PCG and its agents at the number or address provided, for purposes including appointment confirmation, scheduling, reminders, billing, intake follow-up, clinical follow-up (where appropriate), and operational notices. Standard message and data rates may apply. You may opt out of marketing emails at any time by clicking "unsubscribe" or by contacting office@pasadenaclinicalgroup.com; you may opt out of text messages by replying STOP. Consent to receive text or call communications is not a condition of receiving services. Email and text are not fully secure modes of communication; you accept the risks of unencrypted transmission inherent to those channels.

10. Third-party services, links, and embeds

The Site may contain links to, or embedded content from, third-party websites, services, applications, advertising networks, mapping providers, font providers, video hosts, or scheduling tools (collectively, "Third-Party Services"). Third-Party Services are not under PCG's control. PCG does not endorse and is not responsible for the content, accuracy, privacy practices, security, terms, or availability of any Third-Party Service. Your use of any Third-Party Service is at your sole risk and is subject to the terms and policies of that Third-Party Service. PCG disclaims all liability for any injury, loss, or damage caused or alleged to be caused by any Third-Party Service.

11. Insurance, fees, and pricing information

References to insurance carriers, networks, copays, deductibles, or fees on the Site are illustrative and may change without notice. Coverage, eligibility, and out-of-pocket cost are determined solely by your insurance plan, your current eligibility status, the specific service rendered, the licensure of the rendering clinician, and applicable law. You are solely responsible for verifying your benefits with your insurance carrier and for any amounts not covered by your plan. Statements concerning the No Surprises Act, Good Faith Estimates, network status, and balance billing are subject to our No Surprises Act page, which controls in case of any conflict.

12. AS-IS / AS-AVAILABLE; disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL CONTENT, FEATURES, AND FUNCTIONS ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS," WITHOUT ANY WARRANTY, GUARANTEE, OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. PCG, FOR ITSELF AND ON BEHALF OF ITS LICENSORS, EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPLETENESS, CURRENTNESS, TIMELINESS, FREEDOM FROM ERROR, FREEDOM FROM VIRUSES OR HARMFUL COMPONENTS, QUIET ENJOYMENT, TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, PCG DOES NOT WARRANT THAT THE SITE WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION OR DELAY, BE SECURE, BE COMPATIBLE WITH ANY PARTICULAR HARDWARE OR SOFTWARE, BE FREE OF DEFECTS, OR YIELD ANY PARTICULAR RESULT. ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE SITE IS DOWNLOADED AT YOUR OWN RISK; YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA RESULTING FROM DOWNLOAD OR USE. NO ADVICE OR INFORMATION OBTAINED FROM PCG OR THROUGH THE SITE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PCG, ANY PCG PERSONNEL (INCLUDING WITHOUT LIMITATION OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES, INDEPENDENT CONTRACTORS, SUBCONTRACTORS, CLINICIANS, ASSOCIATES, INTERNS, TRAINEES, POSTDOCTORAL FELLOWS, SUPERVISORS, SUPERVISEES, VOLUNTEERS, AGENTS, ATTORNEYS, BILLING SERVICES, BUSINESS ASSOCIATES, AFFILIATES, PARENTS, SUBSIDIARIES, INSURERS, SUCCESSORS, AND ASSIGNS) (COLLECTIVELY, "RELEASED PARTIES") BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, RELIANCE, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OPPORTUNITY, BUSINESS INTERRUPTION, EMOTIONAL DISTRESS, OR LOSS OF ANY OTHER INTANGIBLE PROPERTY, ARISING OUT OF OR IN CONNECTION WITH (i) YOUR USE OF, OR INABILITY TO USE, THE SITE; (ii) ANY CONTENT OR INFORMATION ON THE SITE; (iii) ANY THIRD-PARTY SERVICE LINKED FROM OR EMBEDDED IN THE SITE; (iv) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (v) ANY ACT OR OMISSION OF ANY OTHER USER OR THIRD PARTY ON OR THROUGH THE SITE — WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY — EVEN IF A RELEASED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL THE RELEASED PARTIES' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE EXCEED THE GREATER OF (a) ONE HUNDRED U.S. DOLLARS ($100.00), OR (b) THE TOTAL AMOUNT YOU HAVE PAID TO PCG FOR USE OF THE SITE (NOT FOR CLINICAL SERVICES) IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. THE PARTIES AGREE THAT THIS LIMITATION IS A MATERIAL BASIS OF THE BARGAIN.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS THE FOREGOING EXCLUSIONS AND LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, OR ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW. THIS SECTION DOES NOT APPLY TO CLINICAL CARE GOVERNED BY THE TREATMENT CONSENT, WHICH IS SUBJECT TO ITS OWN LIMITATIONS AND THE STATUTORY ARBITRATION REQUIREMENTS OF CALIFORNIA CODE OF CIVIL PROCEDURE §1295.

14. Release

To the maximum extent permitted by law, you hereby release, acquit, and forever discharge each of the Released Parties from any and all claims, demands, actions, causes of action, suits, debts, dues, sums of money, accounts, controversies, agreements, promises, damages, judgments, executions, and demands whatsoever, in law or in equity, that you ever had, now have, or hereafter can, shall, or may have against any Released Party, arising out of or in any way connected to your use of the Site. You expressly waive the protection of California Civil Code §1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." This release does not apply to clinical-care claims governed by the treatment consent.

15. Indemnification

You agree to defend, indemnify, and hold harmless each of the Released Parties from and against any and all claims, actions, suits, demands, losses, damages, liabilities, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys' fees, expert-witness fees, and court costs) arising out of or relating to: (a) your use of, or activities in connection with, the Site; (b) your User Submissions; (c) your breach or alleged breach of these Terms or any applicable law, regulation, or third-party right; (d) your negligent, reckless, or willful misconduct; (e) any misrepresentation made by you; or (f) any reliance by any third party on a User Submission you provide. PCG reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are obligated to indemnify, in which case you agree to cooperate with PCG's defense.

16. Mandatory pre-suit notice and good-faith mediation

Before initiating any arbitration or court proceeding (other than a small-claims action permitted under Section 17), the party intending to bring the claim must first send a written "Notice of Dispute" to the other party. A Notice of Dispute sent to PCG must be addressed to: Pasadena Clinical Group, Attn: Legal/Compliance Officer, 301 N. Lake Ave, STE 600, Pasadena, CA 91101, with a copy by email to office@pasadenaclinicalgroup.com. The Notice of Dispute must (i) describe the nature and basis of the claim; (ii) state the specific relief sought; (iii) attach all documents on which the claimant relies; and (iv) provide reasonable contact information.

For thirty (30) days after a Notice of Dispute is received, the parties shall attempt in good faith to resolve the dispute by direct discussion. If the dispute is not resolved within that 30-day period, the parties shall submit the dispute to confidential mediation in Los Angeles County, California, before a single, neutral mediator administered by JAMS under its then-current Mediation Rules. If JAMS is unavailable or declines to administer the mediation, the parties shall use the American Arbitration Association ("AAA") under its Commercial Mediation Procedures or, if those are unavailable, ADR Services, Inc. The parties shall split the mediator's fees equally. Mediation must be commenced within sixty (60) days of the date of the Notice of Dispute and concluded within ninety (90) days, unless extended by mutual written agreement. Compliance with this Section 16 is a mandatory condition precedent to commencing any arbitration or judicial proceeding (other than small-claims actions or claims for injunctive relief described in Section 17). A claim filed in violation of this Section may be dismissed or stayed at the other party's request, with the violating party paying the other party's costs of seeking dismissal or stay.

17. Mandatory binding arbitration; class-action waiver; jury-trial waiver

READ THIS SECTION CAREFULLY. IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS, AND IT REQUIRES THAT YOU AND PCG RESOLVE DISPUTES BY FINAL AND BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

1. Agreement to arbitrate. Except as expressly excluded below, you and PCG agree that any past, present, or future dispute, claim, or controversy of any kind whatsoever — whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation, or any other legal theory, and whether predating or postdating these Terms — arising out of or relating to (i) the Site, (ii) these Terms or any prior version, (iii) any other PCG policy referenced on the Site, (iv) PCG's marketing, advertising, or communications, (v) PCG's collection, use, or disclosure of your information (excluding clinical PHI governed by the Treatment Consent), (vi) any service made available through the Site (other than clinical services governed by the Treatment Consent), or (vii) any alleged violation of any consumer-protection, privacy, telemarketing, or accessibility statute (collectively, "Disputes"), shall be resolved exclusively by final and binding individual arbitration administered by JAMS under its then-current Comprehensive Arbitration Rules and Procedures (or, if the matter qualifies, the JAMS Streamlined Arbitration Rules), or, if JAMS is unavailable or declines to administer, by the AAA under its Consumer Arbitration Rules.
2. Federal Arbitration Act. The Federal Arbitration Act, 9 U.S.C. §§1–16 ("FAA"), governs the interpretation, validity, and enforcement of this arbitration agreement. To the extent the FAA does not apply, the California Arbitration Act, California Code of Civil Procedure §§1280–1294.4, applies.
3. Arbitrator's authority. The arbitrator, and not any court or agency, shall have exclusive authority to resolve all threshold issues of arbitrability, including the formation, validity, scope, applicability, enforceability, severability, and waiver of this arbitration agreement, the existence of a contract, and any defenses to arbitration.
4. Place; format. Arbitration shall be seated in Los Angeles County, California. Hearings may be conducted by video or telephone where the rules permit and the arbitrator agrees.
5. Single arbitrator. A single, neutral arbitrator shall preside.
6. Costs. The arbitrator's and administering body's fees and costs shall be allocated as required by the applicable rules and applicable law. PCG will pay any portion of the consumer's filing or administrative fees that exceed the comparable fees that would be charged in court for that consumer's claims, to the extent required by the applicable rules and applicable law.
7. Discovery and motions. The arbitrator shall apply the rules of the administering body. The arbitrator may decide dispositive motions and shall apply California substantive law and the FAA's procedural standards.
8. Award. The arbitrator's award shall be final and binding, may be entered as a judgment in any court of competent jurisdiction, and shall be subject to review only as permitted by the FAA. The arbitrator may award only those remedies that a court could award under applicable law and these Terms; punitive damages are waived to the maximum extent permissible.
9. Confidentiality. The existence of, all submissions in, and all proceedings of any arbitration shall be treated as confidential to the maximum extent permitted by law.
10. Class-action and representative-action waiver. YOU AND PCG AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, CONSOLIDATED, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. If a court finds the class-action waiver unenforceable as to any particular claim or request for relief, then that claim or request shall be severed from arbitration and proceed in the courts identified in Section 19, with all other claims continuing in arbitration.
11. Jury-trial waiver. YOU AND PCG EACH KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL OF ANY DISPUTE GOVERNED BY THIS SECTION OR PERMITTED TO PROCEED IN COURT.
12. Carve-outs. Notwithstanding this Section, either party may (i) bring a qualifying claim in small-claims court so long as the claim remains an individual non-aggregated claim in that forum; (ii) seek temporary, preliminary, or permanent injunctive or equitable relief in a court of competent jurisdiction to protect intellectual-property rights, confidentiality, or to prevent imminent irreparable harm, pending appointment of an arbitrator; and (iii) pursue any remedy that, by law, cannot be required to be arbitrated.
13. Mass-arbitration protocol. If twenty-five (25) or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel within a 90-day period, the parties agree to use a batched/bellwether protocol consistent with the JAMS Mass Arbitration Procedures or AAA Mass Arbitration Supplementary Rules and Mass Arbitration Fee Schedule, to ensure orderly, efficient, and fair resolution.
14. Right to opt out. You may opt out of this arbitration agreement (and only this arbitration agreement) by sending a signed written notice to Pasadena Clinical Group, Attn: Legal/Compliance Officer, 301 N. Lake Ave, STE 600, Pasadena, CA 91101 within thirty (30) days after you first accept these Terms. The notice must include your name, mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.
15. Survival. This arbitration agreement survives the termination of these Terms and your relationship with PCG.
16. Clinical-care exclusion. Disputes arising from the clinical care provided by PCG (including any alleged professional negligence or medical malpractice) are governed by a separate arbitration provision in the executed Treatment Consent and by California Code of Civil Procedure §1295. This Section 17 does not modify that separate provision.

18. Shortened limitations period

To the maximum extent permitted by applicable law, any claim or cause of action arising out of or related to the Site or these Terms must be filed (in arbitration or in court, as applicable) within one (1) year after the claim or cause of action arose, or it shall be permanently barred. This shortened limitations period does not apply to clinical-care claims governed by the Treatment Consent or to any claim that, by law, cannot be subjected to a contractual limitations period.

19. Choice of law; forum selection; venue; service

These Terms, all transactions arising under them, and all non-contractual obligations arising in connection with them are governed by and construed in accordance with the laws of the State of California, without regard to any conflict-of-laws principles that would apply the substantive law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any judicial proceeding permitted by these Terms (such as for injunctive relief, to compel arbitration, or to confirm or vacate an arbitral award), the parties consent to the exclusive personal and subject-matter jurisdiction of, and exclusive venue in, the state courts of Los Angeles County, California, and the United States District Court for the Central District of California, and waive all objections based on inconvenient forum, lack of personal jurisdiction, or improper venue. The parties consent to service of process by U.S. mail or recognized overnight courier to the address most recently on file.

20. Equitable relief

You acknowledge that any actual or threatened breach by you of Sections 6 (License/Restrictions), 7 (IP), 8 (User Submissions), or 21 (Confidentiality of business information) may cause irreparable harm to PCG for which money damages are inadequate, and that PCG shall be entitled to seek temporary, preliminary, and permanent injunctive and other equitable relief without bond or other security, in addition to any other remedies available at law or in equity.

21. Confidentiality of business information

Any non-public business, financial, operational, security, technical, or personnel information of PCG that you receive through the Site or in correspondence with PCG must be held in confidence and used solely for the purpose for which it was provided.

22. Force majeure

The Released Parties shall not be liable for any failure to perform, or delay in performing, any obligation under these Terms to the extent the failure or delay is caused by circumstances beyond the Released Parties' reasonable control, including without limitation acts of God, natural disasters, fire, flood, earthquake, wildfire, pandemic, epidemic, public-health emergency, civil unrest, war, terrorism, embargo, governmental action or order, labor disturbance, telecommunications or internet outage, denial-of-service or other cyberattack, power failure, or third-party vendor failure.

23. Assignment

You shall not assign or transfer these Terms or any rights hereunder, by operation of law or otherwise, without PCG's prior written consent. Any purported assignment in violation of this Section is void. PCG may assign or transfer these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, or to any affiliate.

24. Headings; construction

Headings are for convenience only and have no legal effect. The words "include," "includes," and "including" mean "without limitation." Any ambiguity shall not be construed against the drafter (the rule of contra proferentem is waived).

25. Severability

If any provision of these Terms is held invalid or unenforceable in any respect, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be reformed to the minimum extent necessary to make it valid and enforceable while preserving the parties' intent. If the class-action waiver in Section 17 is held unenforceable as to any particular claim, that claim shall be severed from arbitration and proceed in court.

26. No waiver; cumulative remedies; survival

No failure or delay by PCG in exercising any right under these Terms is a waiver. A waiver must be in a writing signed by an authorized representative of PCG and is effective only in the specific instance and for the specific purpose given. All remedies are cumulative and not exclusive. Sections 1–5, 7, 11–27, and any other provision that by its nature should survive termination, shall survive termination of these Terms or your access to the Site.

27. Entire agreement

These Terms, together with the documents referenced in Section 1, constitute the entire agreement between you and PCG concerning the Site and supersede all prior or contemporaneous agreements and understandings, whether written or oral, regarding their subject matter. No oral statement, communication, or course of dealing modifies these Terms.

28. Modification of Terms

PCG may modify these Terms at any time by posting a revised version on the Site and updating the "Last updated" date. Your continued use of the Site after a modification constitutes acceptance of the modified Terms. Material changes to the arbitration agreement (Section 17) will not apply retroactively to claims that have accrued or to disputes for which a Notice of Dispute has been served before the modification's effective date.

29. Notices

PCG may give notice to you by email, by posting on the Site, or by U.S. mail to any address on file. You shall give notice to PCG by U.S. mail to the address in Section 16 with a courtesy copy by email to office@pasadenaclinicalgroup.com. Notices are effective upon delivery to PCG (mail) or upon transmission to a current address (email/web).

30. Government users; export

The Site and any related documentation are "commercial items" as defined in 48 C.F.R. §2.101. If accessed by or on behalf of any U.S. federal, state, or local government, government use, modification, reproduction, release, performance, display, or disclosure is restricted accordingly. You shall not use or export the Site in violation of U.S. export-control laws.

31. California-specific consumer notices

Pursuant to California Civil Code §1789.3, California users may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

The privacy rights of California residents — including rights under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act (Cal. Civ. Code §1798.100 et seq.) and the "Shine the Light" law (Cal. Civ. Code §1798.83) — are described in our Privacy Policy.

32. Contact

Pasadena Clinical Group · 301 N. Lake Ave, STE 600, Pasadena, CA 91101 · (626) 354-6440 · office@pasadenaclinicalgroup.com

Pasadena Clinical Group is a California professional psychology corporation. Clinical services are rendered exclusively by clinicians licensed by the California Board of Psychology, the California Board of Behavioral Sciences, or the Medical Board of California, each operating within the scope of their license. The information on this website is published in California and intended for residents of California. By using the Site, you agree that your access originates from a jurisdiction where this Site is lawful and you accept responsibility for compliance with any local laws applicable to you.